Privacy policy

At HOBBY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

Full name
Phone number
Email address
Shipping and delivery address
Order and purchase details
Payment and transaction information
Information you provide when contacting our customer service team
Website usage and browsing information, such as pages or products you view

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Confirm and provide updates about your orders.
Provide customer support.
Process returns and exchanges.
Improve our website, products, and customer experience.
Send marketing communications when you have provided the appropriate consent.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable laws and regulations.

3. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you emails about:

New products
Collections
Promotions and offers
HOBBY updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.

4. Payment Information

Payments may be processed through third-party payment providers. HOBBY does not intentionally store your complete payment card details on our website.

Your payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

5. Sharing Your Information

We may share necessary information with trusted service providers when required to operate our business, such as:

Shipping and delivery companies
Payment service providers
Website and technology providers
Customer service and marketing service providers

We only share information when necessary to provide the relevant service or operate our business.

6. Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Support marketing and advertising activities where applicable.

You may be able to control or disable cookies through your browser settings.

7. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Third-Party Services

Our website may use third-party services and platforms to process payments, deliver orders, analyze website activity, or provide other services.

These third parties may have their own privacy policies governing how they handle your information.

9. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.

For privacy-related requests, please contact us using the details below.